Refund policy

REFUND AND RETURN POLICY

Thank you for shopping at the Cafeistmo shop. We appreciate your business and hope that you enjoy our delicious coffee.

Due to the perishable nature of our products, we do not offer refunds or returns on any purchases made through our website. This includes all coffee beans, ground coffee, and other products we sell.

Once an order has been placed and confirmed, it cannot be canceled or modified. We are not responsible for any incorrect or incomplete addresses the customer provides. If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs required to resend the package.

If you receive a damaged or defective product, please contact us within 24 hours of receiving your order. We may require photographic evidence of the damage. We will do our best to accommodate you, but we cannot guarantee that we will issue a replacement.

If customs block an order, we cannot provide a refund or replacement for the products in that order. We are not responsible for any customs fees, taxes, or other charges that may be levied on your order. It is the customer's responsibility to ensure that their order complies with all local laws and regulations.

In the event that customs block an order, we will make every effort to work with the customer to resolve the issue. However, we cannot guarantee that we will be able to provide a solution that meets the customer's expectations. When an order is blocked by customs, it is typically due to issues with compliance with local laws and regulations. This may include issues with product quality, labeling, packaging, or other factors outside our control.

We reserve the right to change this policy at any time without prior notice.

The no-refund policy is necessary because once the coffee is roasted and shipped, it begins to lose freshness and quality. If a customer requests a refund, the coffee would have to be discarded since it cannot be resold, resulting in a financial loss for the coffee shop.

Additionally, the coffee shop cannot control how the customer stores or handles the coffee after it has been delivered. The customer should avoid exposing the coffee to heat, moisture, open air, or other factors that could affect its quality. Therefore, the coffee shop cannot guarantee the quality of the product once it has been delivered and cannot accept returns or offer refunds.

Thank you for your understanding.